Warranty

OUR WARRANTY

FLEXTAIL takes pride in offering the highest quality Ultralight Electric Gear for Outdoor, and we stand behind every piece of gear we manufacture. We provide a one-year warranty for all our products (excluding accessories). This warranty coverage is exclusively applicable to the original purchaser.
Should you encounter any issues resulting from manufacturing defects within the warranty period, we are committed to offering the appropriate support and services in accordance with our warranty terms. Please retain your proof of purchase as it will be required to verify your eligibility and date of purchase. Kindly note that products acquired through unauthorized channels are not eligible for warranty services.

HOW TO CONTACT US IN THE CASE OF A WARRANTY CLAIM

Thank you for choosing FLEXTAIL, where we strive to make your outdoor adventures more enjoyable and effortless. Should you have any questions or need assistance, please do not hesitate to contact our customer service team.

Please send the email to our customer service team (support@flextail.com). Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them.