EN
JAApply for Self-service Refund Guide
Once you are on the self-service refund page, please do the following to make a return request.
1. Log in to your account: 1. In the email field, enter your email and click Continue.
2. In your email account, open the email from our store and copy the six-digit verification code included in the email.
3. Return to the online store and enter the six-digit verification code.
2. Click on the order you want to submit for return.
3. If your order contains multiple items, select the items to be returned.
4. Select the reason for the return and add a note for the store to view.
5. Click Request a Return. If your return request is approved and needs to be shipped, you will receive an email with shipping instructions and a return shipping label. After returning the product, you will receive a refund.
1. Log in to your account: 1. In the email field, enter your email and click Continue.
2. In your email account, open the email from our store and copy the six-digit verification code included in the email.
3. Return to the online store and enter the six-digit verification code.
2. Click on the order you want to submit for return.
3. If your order contains multiple items, select the items to be returned.
4. Select the reason for the return and add a note for the store to view.
5. Click Request a Return. If your return request is approved and needs to be shipped, you will receive an email with shipping instructions and a return shipping label. After returning the product, you will receive a refund.
